{"product_id":"service-quality-for-facilities-management-low-sui-pheng-9789811009556","title":"Service Quality for Facilities Management in Hospitals","description":"\u003cbr\u003eIntroduction.- Facilities Management and Singapore's Healthcare System.- SERVQUAL, the Kano model and QFD.- Conceptual Framework.- Research Methodology.- Data Analysis.- Discussions.- Conclusions.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Low Sui Pheng, Zhu Rui\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9811009554\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789811009556\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/23\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 146\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.89lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.44d","brand":"Low Sui Pheng","offers":[{"title":"Hardcover","offer_id":44079687565567,"sku":"9789811009556","price":169.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_fba7757b-2682-4955-932b-04d3ac319aa3.jpg?v=1685482562","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-quality-for-facilities-management-low-sui-pheng-9789811009556","provider":"WR Book House","version":"1.0","type":"link"}