{"product_id":"service-quality-from-the-guests-frank-hzichsmann-9783734735370","title":"Service quality from the guest's view: Manual for more service quality in hotels and restaurants","description":"Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Frank Höchsmann\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 3734735378\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783734735370\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Bod - Books on Demand\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/02\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 66\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.20lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.27h x 5.83w x 0.14d","brand":"Frank Höchsmann","offers":[{"title":"Paperback","offer_id":48446308286719,"sku":"9783734735370","price":15.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cef0942f-46c5-411a-8114-ffff5d9d53b7.jpg?v=1777223828","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-quality-from-the-guests-frank-hzichsmann-9783734735370","provider":"WR Book House","version":"1.0","type":"link"}