{"product_id":"service-selling-robert-g-stemper-9780471540304","title":"Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services","description":"A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. The key principles discussed are interaction with customers, cultural support and values, service from the customer's point of view, service selling, characteristics of successful sales organizations, star sales people, perfecting the sales process, dealing with prospective clients, and ongoing interaction with the client.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Robert G. Stemper\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0471540307\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780471540304\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/03\/1991\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 230\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.13lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.35h x 6.35w x 0.88d","brand":"Robert G. Stemper","offers":[{"title":"Hardcover","offer_id":43946671079679,"sku":"9780471540304","price":285.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_694fe7d5-6da2-42d6-82a3-020b1d40873d.jpg?v=1681514469","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-selling-robert-g-stemper-9780471540304","provider":"WR Book House","version":"1.0","type":"link"}