{"product_id":"service-with-a-hug-andy-collett-9798867779382","title":"Service with a HUG: Thirty Ways to Transform Your Customer's Experience (and Your Own...)","description":"The revised, updated and expanded second edition! \u003cp\u003e\u003c\/p\u003eDelivering outstanding customer service really is common sense. However, that doesn't mean it's always common practice. \u003cp\u003e\u003c\/p\u003eIn this easy-to-read book, Andy Collett sets out three key areas for success (the HUG): \u003cbr\u003eH - Handle Customers Skilfully\u003cbr\u003eU - Understand Customers Emotionally\u003cbr\u003eG - Guide Customers With Integrity. \u003cp\u003e\u003c\/p\u003eThe book promises 'Thirty Ways to Transform Your Customer's Experience (and your own...)'. Each topic is clearly explained and can comfortably be read and understood during a 15-minute coffee break and then put straight into practice. \u003cp\u003e\u003c\/p\u003eThe book also explains the concept of an 'Internal Customer' - colleagues who depend upon each other in order to create a 'wow' experience for the end customer. The same principles of HUG apply in these situations too. \u003cp\u003e\u003c\/p\u003eCustomers want to feel loved. Colleagues also want to feel loved. This book shows you how.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Andy Collett\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 8867779389\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798867779382\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/01\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 166\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.51lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.35d","brand":"Andy Collett","offers":[{"title":"Paperback","offer_id":45482667245823,"sku":"9798867779382","price":12.59,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_4d3f2bb3-7197-475e-bd7e-55c29fd92f16.jpg?v=1715999193","url":"https:\/\/www.whiterainbookhouse.com\/products\/service-with-a-hug-andy-collett-9798867779382","provider":"WR Book House","version":"1.0","type":"link"}