{"product_id":"service-with-a-smile-doug-horn-9798890795137","title":"Service with a Smile: A Story of Hospitality in the Ever-Changing World of Hotels","description":"\u003cp\u003e\u003cem\u003eService with a Smile\u003c\/em\u003e brings you back to the origins of hospitality when the large hotel houses, The Rice, Waldorf, Monteleon, and others represented independence from franchises, with each establishing its own standards of service.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eYou'll live through experiences that span decades in the Hotel Industry as it evolves into the real estate-driven business of today.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAlong the way, you'll find techniques that guided management and delivered the guest experience expected by the traveler.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThroughout the changes that take place, the underlying foundation of making someone's life a little better remains.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAs the reader finds enjoyment and sometimes surprise in the author's journey, they also come to understand the financial motivations of today's hotel business.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAntidotes that cross paths with the famous, mistakes that occur, and laughter under extreme pressure are found throughout the book.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eYou will find lessons to assist any career, whether just beginning or for a seasoned professional.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eYou'll also understand the need to give back to the industry that the author considers so beneficial to employees. It offers invaluable lessons that modern textbooks simply cannot teach.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Doug Horn\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798890795137\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jetlaunch\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/06\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 328\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.16lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.75d","brand":"Doug Horn","offers":[{"title":"Hardcover","offer_id":48997906678015,"sku":"9798890795137","price":35.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/service-with-a-smile-doug-horn-9798890795137","provider":"WR Book House","version":"1.0","type":"link"}