{"product_id":"servicenow-itsm-r-parvin-9798322454007","title":"ServiceNow ITSM: Implementation and Best Practices: A Comprehensive Guide to ServiceNow's Incident, Problem, Change, and More. Unlock t","description":"\u003cp\u003e\u003cb\u003eServiceNow ITSM: Implementation and Best Practices - A Comprehensive Guide to ServiceNow's Incident, Problem, Change, and More. Unlock the Full Potential of ITSM Processes Within ServiceNow.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eAre you ready to transform your IT service delivery and elevate the value IT brings to your organization? This comprehensive guide dives into the core principles of IT Service Management (ITSM) and provides a practical, step-by-step roadmap to optimize ITSM processes using the powerful ServiceNow platform.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eKey Benefits for Readers: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eMaster ITSM Fundamentals: \u003c\/b\u003e Gain a clear understanding of ITSM concepts, frameworks, and their practical application within your IT environment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eServiceNow Expertise: \u003c\/b\u003e Learn to configure, customize, and maximize ServiceNow's incident, problem, change, request, CMDB, knowledge management, and service level management modules.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eProcess Optimization: \u003c\/b\u003e Discover expert strategies to streamline incident resolution, proactively prevent recurring problems, implement successful changes, and deliver reliable IT services to your users.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eBest Practices Revealed: \u003c\/b\u003e Benefit from real-world insights, case studies, and actionable recommendations to avoid common pitfalls and achieve ITSM excellence.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eData-Driven Decision Making: \u003c\/b\u003e Harness the power of ServiceNow reporting and analytics to measure performance, drive continuous improvement, and demonstrate IT's value to the business.\u003c\/li\u003e\n\u003c\/ul\u003e-\u003cp\u003e\u003cb\u003eWho this Book is For: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eIT Managers and Leaders: \u003c\/b\u003e Empower yourself to align IT practices with business goals, improve resource allocation, and transform IT into a strategic driver of innovation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eServiceNow Administrators: \u003c\/b\u003e Expand your technical knowledge of ServiceNow, build effective workflows, and unlock the platform's full potential.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eIT Professionals of All Levels: \u003c\/b\u003e Enhance your understanding of ITSM processes and how to leverage ServiceNow for maximum efficiency and user satisfaction.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eITSM Students and Consultants: \u003c\/b\u003e Solidify your foundational knowledge and learn hands-on implementation techniques for ServiceNow.\u003c\/li\u003e\n\u003c\/ul\u003e-\u003cp\u003e\u003cb\u003eInside the Book: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDetailed exploration of ITSM core processes with real-world examples.\u003c\/li\u003e\n\u003cli\u003eBest practices for Incident, Problem, Change, Request, CMDB, Knowledge, \u0026amp; SLM\u003c\/li\u003e\n\u003cli\u003eIn-depth ServiceNow configuration guidance.\u003c\/li\u003e\n\u003cli\u003eAdvanced strategies for optimization, automation, and user experience.\u003c\/li\u003e\n\u003cli\u003eStep-by-step implementation guidelines and actionable tips.\u003c\/li\u003e\n\u003c\/ul\u003e-\u003cp\u003e\u003cb\u003eElevate your IT service delivery game with \"ServiceNow ITSM: Implementation and Best Practices\"! Start your journey towards a more efficient, user-centric, and value-driven IT organization today.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e R. Parvin\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798322454007\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/10\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 94\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.53lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.00h x 8.50w x 0.19d\u003c\/p\u003e","brand":"R. Parvin","offers":[{"title":"Paperback","offer_id":46618059407615,"sku":"9798322454007","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_d8eb4505-f1d7-4646-8902-008914c26e41.jpg?v=1740069059","url":"https:\/\/www.whiterainbookhouse.com\/products\/servicenow-itsm-r-parvin-9798322454007","provider":"WR Book House","version":"1.0","type":"link"}