{"product_id":"servicenow-richard-aragon-9798328193610","title":"ServiceNow: A Comprehensive Guide for Non-Technical System Administrators","description":"\u003cp\u003e\u003cb\u003eUnlock the Power of ServiceNow: A Comprehensive Guide for Non-Technical System Administrators\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eAre you a non-technical professional stepping into the role of a ServiceNow System Administrator? Feeling overwhelmed by the platform's complexity? Fear not! This comprehensive guide is designed specifically for you.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWhat You'll Learn: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eMaster the Basics: \u003c\/b\u003e Navigate the ServiceNow interface, understand essential terminology, and grasp key concepts without needing technical expertise.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eManage Users with Confidence: \u003c\/b\u003e Learn how to add, modify, and manage user accounts, assign roles, and configure access controls to maintain a secure environment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eResolve Incidents Efficiently: \u003c\/b\u003e Discover the incident management process, from identification and logging to resolution and closure, and leverage ServiceNow's tools to streamline incident handling.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTackle Problems Proactively: \u003c\/b\u003e Understand the difference between incidents and problems, learn how to conduct root cause analysis, and implement solutions to prevent recurring issues.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eControl and Manage Changes: \u003c\/b\u003e Navigate the change management process, create and manage change requests, and ensure smooth transitions with minimal disruption.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eMaintain Accurate Configurations: \u003c\/b\u003e Explore configuration management, understand configuration items (CIs), and leverage ServiceNow's CMDB to track and manage IT assets effectively.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCreate and Share Knowledge: \u003c\/b\u003e Learn how to create, organize, and share knowledge articles to empower users and improve service delivery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eStreamline Service Delivery: \u003c\/b\u003e Master service catalog management, create and manage service offerings, and enhance user experience through self-service portals.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTrack and Optimize IT Assets: \u003c\/b\u003e Dive into IT asset management, track asset lifecycles, and leverage ServiceNow's tools to optimize asset utilization and control costs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eMonitor and Improve Performance: \u003c\/b\u003e Explore performance analytics, define key performance indicators (KPIs), and use ServiceNow's dashboards and reports to gain valuable insights.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eAnd Much More: \u003c\/b\u003e Discover additional chapters on project and portfolio management, demand management, governance, risk, and compliance, IT service continuity, security incident response, vulnerability response, service level management, and IT financial management.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eWho Should Read This Book: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eNon-Technical System Administrators: \u003c\/b\u003e This book is perfect for individuals who are new to ServiceNow and don't have a technical background.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eBusiness Analysts: \u003c\/b\u003e Gain a deeper understanding of ServiceNow's capabilities and how it can support business processes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eIT Managers: \u003c\/b\u003e Learn how to effectively manage and optimize ServiceNow to improve IT service delivery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eAnyone Interested in ServiceNow: \u003c\/b\u003e Whether you're a user, a manager, or simply curious about ServiceNow, this book will provide valuable insights.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eEmpower Yourself with ServiceNow: \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eDon't let the technical jargon intimidate you. This book will guide you through the essentials of ServiceNow, empowering you to become a confident and effective System Administrator. Start your ServiceNow journey today!\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Richard Aragon\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798328193610\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/11\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 72\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.24lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.15d","brand":"Richard Aragon","offers":[{"title":"Paperback","offer_id":46670574846207,"sku":"9798328193610","price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ebe96a8f-4f31-494a-a369-c0537bb61c2f.jpg?v=1741317005","url":"https:\/\/www.whiterainbookhouse.com\/products\/servicenow-richard-aragon-9798328193610","provider":"WR Book House","version":"1.0","type":"link"}