{"product_id":"serving-patrons-with-disabilities-kodi-laskin-9780838937310","title":"Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities","description":"Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about \u003cul\u003e\n\u003cli\u003e bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; \u003c\/li\u003e\n\u003cli\u003e techniques for training staff and overcoming discomfort; \u003c\/li\u003e\n\u003cli\u003e making your library accessible for people with mobility issues; \u003c\/li\u003e\n\u003cli\u003e how to interact with and assist a person with limited sight or hearing; \u003c\/li\u003e\n\u003cli\u003e guidance for interacting with a service animal handler; \u003c\/li\u003e\n\u003cli\u003e advice on library programming for people with learning differences; and \u003c\/li\u003e\n\u003cli\u003e best practices for effective service to patrons who use a speech assistance device. \u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kodi Laskin\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0838937314\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780838937310\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e ALA Editions\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/28\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 88\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.39lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.74h x 5.83w x 0.24d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eLibrary Journal\u003c\/i\u003e 08\/01\/2023 pg. 109","brand":"Kodi Laskin","offers":[{"title":"Paperback","offer_id":44071095894271,"sku":"9780838937310","price":39.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_47c532af-a436-41a3-8040-b4372cee2885.jpg?v=1685434125","url":"https:\/\/www.whiterainbookhouse.com\/products\/serving-patrons-with-disabilities-kodi-laskin-9780838937310","provider":"WR Book House","version":"1.0","type":"link"}