{"product_id":"sharing-hidden-know-how-katrina-pugh-9780470876817","title":"Sharing Hidden Know-How","description":"To manage business operations - let alone innovate - amid frequent restructurings, outsourcings and retirements, leaders must \u003ci\u003equickly\u003c\/i\u003e capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks - in the teams, processes and experts that comprise them. \u003cp\u003eYet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e starts the conversation that allows organizations to take what they know to the bank. The \"how-to\"\/\"how-act\" guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer - the conversation.\u003c\/p\u003e \u003cp\u003eDeveloped by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e will help any organization harness untapped knowledge to solve today's thorny problems: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eAccelerating New Product Development and Market and Segment Innovations\u003c\/li\u003e \u003cli\u003eMaximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing\u003c\/li\u003e \u003cli\u003eOvercoming Information Overload (Focus on Social Media)\u003c\/li\u003e \u003cli\u003eSmoothing Executive Transitions and Succession Planning\u003c\/li\u003e \u003cli\u003eSmoothing Team Transitions\u003c\/li\u003e \u003cli\u003eSpreading Insight across Geographies and Network Partners\u003c\/li\u003e \u003cli\u003eTapping into Sales Insights\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe next generation of leadership effectiveness is about conversation and reflective facilitation, not just texts and tweets. \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e makes the case for intentional, conversation-based leadership, and provides the practice model to pull it off. Viewed from above, this important book is itself a conversation between Kate Pugh's basic propositions and those of a diverse group of other thinkers, all woven into a unified whole. Viewed on the ground, it is an intellectual joyride, coherent, insightful, promisingly pragmatic, and with just the right measure of the personal to fully reveal a fruitful mind in motion.\u003cbr\u003e -- \u003cb\u003eDavid Kantor, \u003c\/b\u003e director, Kantor Institute; author\u003ci\u003e, Reading the Room\u003c\/i\u003e (Jossey-Bass, 2012)\u003c\/p\u003e \u003cp\u003e\" This] book addresses one of the time-honored problems in organizations: 'How do you get people with experience, solutions and knowledge to share them effectively with those who need those valuable assets?' Technology, we now know, is not the answer--human discus-sion is.  Pugh] tells you how to structure and facilitate these important conversations.\"\u003cbr\u003e --\u003cb\u003eThomas H. Davenport\u003c\/b\u003e, President's distinguished professor of IT and Management, Babson College; author of \u003ci\u003eAnalytics at Work\u003c\/i\u003e and \u003ci\u003eThinking for a Living\u003c\/i\u003e.\u003c\/p\u003e \u003cp\u003e\"In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books.\"\u003cbr\u003e --\u003cb\u003eLarry Prusak\u003c\/b\u003e, author, \u003ci\u003eWorking Knowledge;\u003c\/i\u003e visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA\u003c\/p\u003e \u003cp\u003e\" This book] meets an urgent need within leadership practices: an effective conversational process for capturing and transferring deep smarts.\"\u003cbr\u003e --\u003cb\u003eStephen Denning\u003c\/b\u003e, author, \u003ci\u003eThe Leader's Guide to Radical Management\u003c\/i\u003e and \u003ci\u003eThe Secret Language of Leadership\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Leaders have long known that the 'know-how' of experienced teams is key to their orga-nizations' ability to achieve strategic goals. The challenge has always been to distill this wisdom and deploy it in a way that maximizes and accelerates its impact on organizational effectiveness.  This book] provides a practical approach to addressing this challenge, and, in so doing, improves competitiveness.\"\u003cbr\u003e --\u003cb\u003ePaul Lucidi\u003c\/b\u003e, chief information officer, Insulet Corporation\u003c\/p\u003e \u003cp\u003e\"A fantastic replacement for the long dormant and never used lessons-learned repository  This book provides well documented and effective tools for really learning from your orga-nization. As our business continues to go through transformational change, I hope to make good use of the Knowledge Jam to make that transformation efficient.\"\u003cbr\u003e --\u003cb\u003eSheryl Skifstad\u003c\/b\u003e, senior director, Supply Chain IT at a Fortune 100 company\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Katrina Pugh\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0470876816\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780470876817\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jossey-Bass\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/12\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 272\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.00lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.00w x 1.00d","brand":"Katrina Pugh","offers":[{"title":"Hardcover","offer_id":43919867543807,"sku":"9780470876817","price":35.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_a29b717f-e871-42df-9255-234caa506eff.jpg?v=1680812348","url":"https:\/\/www.whiterainbookhouse.com\/products\/sharing-hidden-know-how-katrina-pugh-9780470876817","provider":"WR Book House","version":"1.0","type":"link"}