{"product_id":"shocked-appalled-and-dismayed-ellen-phillips-9780375701207","title":"Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results","description":"How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. \u003cp\u003e\u003c\/p\u003eThe Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. \u003cp\u003e\u003c\/p\u003eDrawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: \u003cbr\u003e- Who to write to, what to say, what to ask for \u003cbr\u003e- The names and addresses of over 600 major companies\u003cbr\u003e- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation\u003cbr\u003e- Suggestions on what steps to take to avoid litigation\u003cbr\u003e- Consumer Smarts for automobile buyers\u003cbr\u003e- How to protect yourself from fraudulent business solicitations\u003cbr\u003e- Navigating the courts to ensure the well-being of your family and children\u003cbr\u003e- Help in getting proper coverage from your HMO\u003cbr\u003e- And--because sometimes the world is on your side--how to write the perfect thank- you note. \u003cp\u003e\u003c\/p\u003eDelightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, \u003cb\u003eShocked, Appalled, and Dismayed \u003c\/b\u003e is an essential resource for anyone who wants to reach out and scold somebody.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ellen Phillips\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0375701206\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780375701207\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Knopf Doubleday Publishing Group\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/22\/1998\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 352\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.66lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.05h x 5.23w x 0.79d","brand":"Ellen Phillips","offers":[{"title":"Paperback","offer_id":44077639434495,"sku":"9780375701207","price":16.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_f5cc5c0b-fae3-4848-978f-39f2837136b2.jpg?v=1685471027","url":"https:\/\/www.whiterainbookhouse.com\/products\/shocked-appalled-and-dismayed-ellen-phillips-9780375701207","provider":"WR Book House","version":"1.0","type":"link"}