{"product_id":"siammsi-david-clifford-9781849288514","title":"Siam\/Msi: An Introduction to Service Integration and Management\/Multi-sourcing Integration for IT Service Management","description":"\u003cp\u003eIn order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.\u003c\/p\u003e \u003cp\u003e\u003cem\u003eSIAM\/MSI - An introduction to Service Integration and Management\/Multi-sourcing Integration for IT Service Management\u003c\/em\u003e explains: \u003c\/p\u003e \u003cul\u003e \u003cli\u003ethe merits of a multi-sourced approach to outsourcing service towers\u003c\/li\u003e \u003cli\u003ethe benefits of multi-sourcing contracts with service providers for specified towers\u003c\/li\u003e \u003cli\u003ehow to align multi-sourced services\u003c\/li\u003e \u003cli\u003ethe challenges of using a multi-sourced model\u003c\/li\u003e \u003cli\u003ehow to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)\u003c\/li\u003e \u003cli\u003ethe different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each\u003c\/li\u003e \u003cli\u003eaggregating service-level performance\u003c\/li\u003e \u003cli\u003ea multi-sourcing RFP approach, taking into account structural, operational and governance requirements.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIf you're thinking of moving from a single-source to a multi-source outsourcing model, \u003cem\u003eSIAM\/MSI - An introduction to Service Integration and Management\/Multi-sourcing Integration for IT Service Management\u003c\/em\u003e provides the answers to all of your questions.\u003c\/p\u003e \u003cp\u003eDavid Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL(R), service agreements and international standards. He also initiated, and contributed to the development and assisted with the promotion of EXIN's IT Service Management qualification program based on ISO\/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO\/IEC 38500) and contributes to the development of the IT service management standard ISO\/IEC 20000 and BPO for IT enabled services (ISO\/IEC 30105).\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David Clifford\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1849288518\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781849288514\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Itgp\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/18\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 72\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.15lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 6.30h x 3.50w x 0.20d","brand":"David Clifford","offers":[{"title":"Paperback","offer_id":43938998059263,"sku":"9781849288514","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_0ae57914-e46d-4f52-97b6-4a4370c89263.jpg?v=1681438893","url":"https:\/\/www.whiterainbookhouse.com\/products\/siammsi-david-clifford-9781849288514","provider":"WR Book House","version":"1.0","type":"link"}