{"product_id":"social-bpm-nathaniel-palmer-9781461146308","title":"Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology","description":"Business Process Management and Workflow are, by their very nature, social activities. The collaboration and communication patterns that are now increasingly referred to as \"social computing\" were also fundamental to the BPM and workflow models of the early 1990s. \u003cp\u003eYet it has been the recent explosion of social computing and accompanying success of social production, from Linux to Wikipedia, and Facebook to Twitter, which have had the most dramatic impact on collaboration in business environments. \u003c\/p\u003e\u003cp\u003eToday we see the transformation of both the look and feel of BPM technologies along the lines of social media, as well as the increasing adoption of social tools and techniques democratizing process development and design. It is along these two trend lines; the evolution of system interfaces and the increased engagement of stakeholders in process improvement, that Social BPM has taken shape. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eThe Quantum Organization: How Social Technology will Displace the Newto-nian view\u003cbr\u003eThe Role of Trust and Reputation in Social BPM\u003cbr\u003eChange Management Processes\u003cbr\u003eHow to Link BPM Governance and Social Collaboration through an Adaptive Paradigm\u003cbr\u003eLeveraging Social BPM for Enterprise Transformation\u003cbr\u003eBPM, Social Technology, Collaboration and the Workplace of the Future\u003cbr\u003eA Model-Driven Approach to Social BPM Applications\u003cbr\u003eHow Social Technologies Enhance the BPM Experience for all Partici-pants\u003cbr\u003eVoice of the Network Through Social BPM\u003cbr\u003eEvidence-Based Service; Listening to Customers to Improve Customer-Service Processes\u003cbr\u003eTaking Channel and Distribution Management Social and Contextual\u003cbr\u003eSocial Technology Makes the World a Better Place: Pro Bono BPM\u003cbr\u003eDynamic Clinical Pathways Adaptive Case Management for Medical Profes-sionals\u003cbr\u003eA Case Study of BPM in a Kaizen Environment\u003cbr\u003eNext Generation Social Media: Alignment of Business Processes \u0026amp; Social In-telligence\u003cbr\u003eNext Generation BPM Suites: Social and Collaborative\u003cbr\u003eDirectories and Appendices include Glossary of Social BPM Terms \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Nathaniel Palmer, Sandy Kemsley, Keith Harrison-Broninski\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1461146305\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781461146308\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/06\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 234\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.91lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 7.00w x 0.49d","brand":"Nathaniel Palmer","offers":[{"title":"Paperback","offer_id":44540553232639,"sku":"9781461146308","price":9.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e8cbc70c-45ea-49fc-a171-e93d72486b79.jpg?v=1700588558","url":"https:\/\/www.whiterainbookhouse.com\/products\/social-bpm-nathaniel-palmer-9781461146308","provider":"WR Book House","version":"1.0","type":"link"}