{"product_id":"speaking-frankly-about-customer-relationship-jc-quintana-9780988914513","title":"Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Stra","description":"\u003cp\u003eForeward by Dr. Dan Dana (Conflict Resolution)\u003c\/p\u003e\u003cp\u003e\u0026amp; John Marchica (The Accountable Organization)\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eSpeaking Frankly About Customer Relationship Management is a comprehensive guide to the strategic and technological elements of building and maintaining solid customer relationships. Author JC Quintana provides practical advice and real-world examples to help readers develop effective strategies for managing customer relationships. Through clear and concise explanations of customer-focused strategy and technology enablement, readers will learn how to create a culture of customer-company equity that fosters value co-creation and drives business success.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eJC addresses the challenges of managing customer relationships in the digital age, offering insights into the use of technology to enhance customer experiences. Whether you're a business owner, manager, customer service representative, or seller, Speaking Frankly About Customer Relationship Management is essential for anyone looking to improve their customer relationship management skills.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jc Quintana\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0988914514\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780988914513\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Crg Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/15\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 232\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.66lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.53d","brand":"Jc Quintana","offers":[{"title":"Paperback","offer_id":43947596677375,"sku":"9780988914513","price":22.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_7cf5e9ea-ab2b-4a0b-9991-051f4f527aa6.jpg?v=1681519653","url":"https:\/\/www.whiterainbookhouse.com\/products\/speaking-frankly-about-customer-relationship-jc-quintana-9780988914513","provider":"WR Book House","version":"1.0","type":"link"}