{"product_id":"spin-the-bottle-service-kirsten-moxness-9781945783111","title":"Spin the Bottle Service: Hospitality in the Age of AI","description":"\u003cp\u003eAirports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service?\u003c\/p\u003e\u003cp\u003eSmart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMaking genuine gratitude a natural and contagious habit\u003c\/li\u003e\n\u003cli\u003eRespecting upgrades and freebies, and handling necessary downgrades\u003c\/li\u003e\n\u003cli\u003eEncouraging supportive teams and empowering each employee to provide exceptional experiences\u003c\/li\u003e\n\u003cli\u003eTaking a compassionate and proactive approach to safety and crisis management and resolving problems\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eDigital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. \u003cem\u003eSpin the Bottle Service\u003c\/em\u003e is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kirsten Moxness, Paul Moxness\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1945783117\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781945783111\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e How2conquer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/23\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 154\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.47lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.33d\u003c\/p\u003e","brand":"Kirsten Moxness","offers":[{"title":"Paperback","offer_id":44046885945599,"sku":"9781945783111","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_01ce06dc-b6c2-4da6-b0b4-42d0ccba11b8.jpg?v=1684987051","url":"https:\/\/www.whiterainbookhouse.com\/products\/spin-the-bottle-service-kirsten-moxness-9781945783111","provider":"WR Book House","version":"1.0","type":"link"}