{"product_id":"start-saying-yes-kari-rouse-9781790351602","title":"Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging","description":"A short read with massive impact.From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone \"is here to help you\" is met with eye-rolling yawns.When you start saying \"YES \" it will change your business and your life.This is not a mushy new age revelation of optimism, but a down to earth series of simple stories and quotes from the personal experiences of one marketing agency owner, trying to navigate a world of terrible customer service, confusing sales person commentary, and the word \"NO\" posted on every available open space.Positive Messaging and saying \"YES\" is how you pre-suade customers that they should buy from you. It's how you create trust and a friendly atmosphere. And saying \"YES\" for yourself and your business can open doors you didn't even know existed.For the busy freelancer or retailer, or the C-Level Management Professional, this book is short enough to read on a quick flight but so valuable in its message, you will want to give a copy to everyone on your sales team.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kari Rouse, Matthew Rouse\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 179035160X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781790351602\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/07\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 110\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.38lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.26d","brand":"Kari Rouse","offers":[{"title":"Paperback","offer_id":44125405380863,"sku":"9781790351602","price":6.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1508bda6-bf8d-4bc3-a4b8-f2262624e246.jpg?v=1687442441","url":"https:\/\/www.whiterainbookhouse.com\/products\/start-saying-yes-kari-rouse-9781790351602","provider":"WR Book House","version":"1.0","type":"link"}