{"product_id":"step-change-total-quality-p-spenley-9780412642708","title":"Step Change Total Quality: Achieving World Class Business Performance","description":"This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e P. Spenley\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0412642700\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780412642708\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/28\/1995\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 189\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.05lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.50d","brand":"P. Spenley","offers":[{"title":"Hardcover","offer_id":48483486826751,"sku":"9780412642708","price":169.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_27dbbc2a-3932-4969-97b8-067fa766fe51.jpg?v=1778038950","url":"https:\/\/www.whiterainbookhouse.com\/products\/step-change-total-quality-p-spenley-9780412642708","provider":"WR Book House","version":"1.0","type":"link"}