{"product_id":"strategic-management-of-professional-service-stephan-kaiser-9783642160622","title":"Strategic Management of Professional Service Firms: Theory and Practice","description":"This book focuses on critical success factors for professional service firms, offering a compendium of core management principles. Covers the management of service quality, knowledge and marketing as well as the management of people, organization and strategy.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Stephan Kaiser,Max Josef Ringlstetter\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 364216062X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783642160622\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/02\/2010\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 208\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.10lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.56d","brand":"Stephan Kaiser","offers":[{"title":"Hardcover","offer_id":47424596738303,"sku":"9783642160622","price":139.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_4e7dd5a5-999f-4471-b2a4-5f4d0bb4a01d.jpg?v=1761531281","url":"https:\/\/www.whiterainbookhouse.com\/products\/strategic-management-of-professional-service-stephan-kaiser-9783642160622","provider":"WR Book House","version":"1.0","type":"link"}