{"product_id":"strategy-maps-robert-s-kaplan-9781591391340","title":"Strategy Maps: Converting Intangible Assets Into Tangible Outcomes","description":"More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in \u003ci\u003eThe Strategy-Focused Organization\u003c\/i\u003e, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. \u003cp\u003e\u003c\/p\u003eNow, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the \"strategy map\"--that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual \"aha!\" for executives everywhere who can't figure out why their strategy isn't working, \u003ci\u003eStrategy Maps\u003c\/i\u003e is a blueprint any organization can follow to align processes, people, and information technology for superior performance.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Robert S. Kaplan, David P. Norton\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1591391342\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781591391340\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Harvard Business Review Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/01\/2004\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 480\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.30h x 6.40w x 1.60d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003ePublishers Weekly\u003c\/i\u003e 01\/12\/2004 pg. 48","brand":"Robert S. Kaplan","offers":[{"title":"Hardcover","offer_id":44049218863359,"sku":"9781591391340","price":45.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9542e8b7-fcec-4803-a281-5ff25090babd.jpg?v=1685000331","url":"https:\/\/www.whiterainbookhouse.com\/products\/strategy-maps-robert-s-kaplan-9781591391340","provider":"WR Book House","version":"1.0","type":"link"}