{"product_id":"super7-operations-menno-r-van-dijk-msc-9781491713525","title":"Super7 Operations: The Next Step for Lean in Financial Services","description":"\u003cp\u003eWhen author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missing-the fun factor: experiments, improvements, a supportive management style, and teamwork. He wasn't seeing the sense of invigoration and renewal that comes when employees on the shop floor experience the improvement brought on by a Lean implementation.\u003c\/p\u003e \u003cp\u003eHe went to work and created a new approach-Super7-that took the Lean system in financial services to the next level. It radically reduced customer waiting times with less management and more responsibility on the shop floor. In Super7 Operations, he discusses Super7 in detail-how it was developed, what it does for customers, how it changes culture on the shop floor, and how it affects employees and managers. He explains its benefits, which include \u003c\/p\u003e \u003cp\u003eflexible capacity to cope with fluctuating demand-no inventory, no waiting;\u003c\/p\u003e \u003cp\u003esmall, autonomous teams committed to getting the job done for their customers;\u003c\/p\u003e \u003cp\u003eoutput management and delegated responsibilities; and\u003c\/p\u003e \u003cp\u003econtinuous improvement of performance without the need for tight controls.\u003c\/p\u003e \u003cp\u003eIncluding case studies, this guide provides valuable tips and tricks for implementing Super7 in an organization that is looking for ways to improve their customers' experience.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Menno R. Van Dijk Msc\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1491713526\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781491713525\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/27\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 108\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.63lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.38d","brand":"Menno R. Van Dijk Msc","offers":[{"title":"Hardcover","offer_id":46721314226431,"sku":"9781491713525","price":23.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_35119616-9631-427e-85bd-f8506a9e27d0.jpg?v=1742752491","url":"https:\/\/www.whiterainbookhouse.com\/products\/super7-operations-menno-r-van-dijk-msc-9781491713525","provider":"WR Book House","version":"1.0","type":"link"}