{"product_id":"supercharging-the-customer-experience-alan-williams-9781915951281","title":"Supercharging the Customer Experience: How Organizational Alignment Drives Performance","description":"\u003cp\u003eIn nearly all sectors-especially those that are service related-anew business agenda is emerging that is changing the landscape of customer experience and making traditional approaches no longer relevant. Customers are increasingly making choices based on emotion rather than rationale, and their thoughts and feelings can be shared to millions, instantly, in our super-connected world. Furthermore, brands are no longer owned by organizations, but co-owned with customers, employees, service partners and investors. And employees themselves want a sense of meaning and fulfilment from the companies they represent. There has been a general shift from a product-based economy to an experience-based one. For companies, the role of its customers and employees as ambassadors is of huge importance today. In short, the successful organization of tomorrow will deliver a customer experience that reinforces a sense of shared values with customers and stakeholders. This book defines a unique a fresh approach to the design, implementation and development of customer experience strategy in any organization\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Alan Williams, Dave Stubberfield\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1915951283\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781915951281\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lid Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/11\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.10lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.20h x 6.00w x 0.80d","brand":"Alan Williams","offers":[{"title":"Paperback","offer_id":46451168411903,"sku":"9781915951281","price":29.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a1e76bd2-7690-41a2-9bb5-c182cce124f5.jpg?v=1735876659","url":"https:\/\/www.whiterainbookhouse.com\/products\/supercharging-the-customer-experience-alan-williams-9781915951281","provider":"WR Book House","version":"1.0","type":"link"}