{"product_id":"sustainable-support-ben-meredith-9798992299502","title":"Sustainable Support: Blow Your Customer's Mind Without Losing Yours","description":"\u003cb\u003eAttention Tech Management \u0026amp; Directors: Revolutionize Your Customer Service\u003c\/b\u003e\u003cp\u003e\u003cb\u003eTechnical Support is a mentally brutal job, and you're paying too much for subpar results.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eWith a staggering churn rate of up to 45%, it's no secret that technical support is often just a stepping stone for employees looking to leap into better-paying tech roles. But here's the revelation: \u003c\/p\u003e\u003cp\u003e\u003cb\u003eIt doesn't have to be this way.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eBen Meredith, the Director of Customer Service and Support for several software brands unveils how technical support can transcend from a mere cost center to a pivotal asset for your company. Ben has over a decade of frontline, supervisor, and director experience just waiting for you to borrow.\u003c\/p\u003e\u003cb\u003eIntroducing \"Sustainable Support\" - A Game-Changing Framework: \u003c\/b\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eFor Technicians: \u003c\/b\u003e Transform this role into a rewarding career path that retains talent.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eFor Your Business: \u003c\/b\u003e Turn support into a \u003cb\u003erevenue-generator\u003c\/b\u003e with strategies that not only solve issues but also enhance customer loyalty and satisfaction.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eFor Your Customers: \u003c\/b\u003e Ensure they leave every interaction with glowing reviews, fostering brand ambassadors who return and refer.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eSustainable Support\u003c\/b\u003e isn't just another customer service manual; it's a blueprint for cultural transformation. This book combines philosophical insights with actionable strategies: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003ePhilosophical Foundations: \u003c\/b\u003e Understand why and how your customer service has been mismanaged and how to align it with your company's core values.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003ePractical Playbook: \u003c\/b\u003e Ben provides his proven tactics, from training techniques to performance metrics that drive results.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cb\u003eWhy Invest in This Book?\u003c\/b\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eReduce Turnover: \u003c\/b\u003e Lower costs associated with high employee churn.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eIncrease Revenue: \u003c\/b\u003e Discover how excellent support directly contributes to the bottom line.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eElevate Company Culture: \u003c\/b\u003e Make customer service a point of pride, not a punchline.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eYour company deserves customer service that doesn't just meet expectations but exceeds them.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eSustainable Support\u003c\/b\u003e offers the tools to not only fix your customer service but to make it a competitive advantage.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ben Meredith\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798992299502\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Benandjacq Inc\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/20\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 130\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.40lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.28d","brand":"Ben Meredith","offers":[{"title":"Paperback","offer_id":48446917181695,"sku":"9798992299502","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_dd711202-eb63-4da1-9973-b1df30e6cc15.jpg?v=1777227583","url":"https:\/\/www.whiterainbookhouse.com\/products\/sustainable-support-ben-meredith-9798992299502","provider":"WR Book House","version":"1.0","type":"link"}