{"product_id":"technical-knowledge-for-service-advisors-gregory-marchand-9781507797624","title":"Technical Knowledge for Service Advisors","description":"Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Gregory Marchand\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1507797621\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781507797624\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/30\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 48\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.30lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.02h x 8.50w x 0.10d","brand":"Gregory Marchand","offers":[{"title":"Paperback","offer_id":43941432852735,"sku":"9781507797624","price":5.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_77614293-d927-4b99-bebc-b20829116dcf.jpg?v=1681452893","url":"https:\/\/www.whiterainbookhouse.com\/products\/technical-knowledge-for-service-advisors-gregory-marchand-9781507797624","provider":"WR Book House","version":"1.0","type":"link"}