{"product_id":"technology-and-work-in-services-valeria-cirillo-9783031881480","title":"Technology and Work in Services: Vulnerable Workers Under Automation and Digitalisation","description":"\u003cp\u003eAutomation in industrial sectors is already a well-developed topic in management, economics, and sociology literature. By contrast, this short contributed volume sheds new lights on the process of automation in the service sector, by means of a workplace case-study approach. It investigates three essential sectors largely populated by a vulnerable workforce composition, namely logistic, cleaning and healthcare, and assesses the extent to which processes of automation introduced by managerial decisions entail labour expulsion and human substitution. The result of the research shows that the most low-valued workers are among the least automatable, because of the inherent complexity their activities. Leveraging on this, the book argues the need to reconsider the essentiality of labour as determinant of its value. It will be of great interest to scholars and students of management, economics and sociology with an interest in labour, industrial relations, innovation and decent work and employment.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Valeria Cirillo\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 3031881486\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783031881480\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/10\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 180\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover","brand":"Valeria Cirillo","offers":[{"title":"Hardcover","offer_id":47001876267263,"sku":"9783031881480","price":44.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_b5c6282e-acff-462a-b907-5767425499dc.jpg?v=1751602403","url":"https:\/\/www.whiterainbookhouse.com\/products\/technology-and-work-in-services-valeria-cirillo-9783031881480","provider":"WR Book House","version":"1.0","type":"link"}