{"product_id":"telecom-convergence-2e-steven-shepard-9780071387859","title":"Telecom Convergence, 2\/E","description":"This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Steven Shepard\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0071387854\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780071387859\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Professional Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/19\/2002\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 420\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.21lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.06h x 6.08w x 1.09d","brand":"Steven Shepard","offers":[{"title":"Paperback","offer_id":47424971964671,"sku":"9780071387859","price":42.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_57a69a8a-ae84-4499-8cbe-5d3d87eb8e07.jpg?v=1761536118","url":"https:\/\/www.whiterainbookhouse.com\/products\/telecom-convergence-2e-steven-shepard-9780071387859","provider":"WR Book House","version":"1.0","type":"link"}