{"product_id":"telephone-and-helpdesk-skills-adrian-wallwork-9781493906376","title":"Telephone and Helpdesk Skills: A Guide to Professional English","description":"\u003cp\u003eIf you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eprepare for a call both psychologically and from an English language point of view\u003c\/li\u003e\n\u003cli\u003ereceive calls (if you work on reception)\u003c\/li\u003e\n\u003cli\u003eleave messages\u003c\/li\u003e\n\u003cli\u003efind out about another company and talk about your own company\u003c\/li\u003e\n\u003cli\u003echase people (i.e. people who have not followed up your requests)\u003c\/li\u003e\n\u003cli\u003edeal with difficult calls and callers, and improve your telephone manner\u003c\/li\u003e\n\u003cli\u003euse the telephone while working on a help desk or helpline\u003c\/li\u003e\n\u003cli\u003eresolve language difficulties (i.e. when you cannot understand the other person's English)\u003c\/li\u003e\n\u003cli\u003eimprove your pronunciation\u003c\/li\u003e\n\u003cli\u003euse resources on the Internet to improve your listening skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Adrian Wallwork\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1493906372\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781493906376\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/20\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 178\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.62lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.42d\u003c\/p\u003e","brand":"Adrian Wallwork","offers":[{"title":"Paperback","offer_id":44064766394623,"sku":"9781493906376","price":27.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_403f256a-8864-4887-90be-0866bd48aa15.jpg?v=1685397438","url":"https:\/\/www.whiterainbookhouse.com\/products\/telephone-and-helpdesk-skills-adrian-wallwork-9781493906376","provider":"WR Book House","version":"1.0","type":"link"}