{"product_id":"telephone-skills-at-work-judith-e-fisher-9781556238581","title":"Telephone Skills at Work","description":"In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Judith E. Fisher\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1556238584\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781556238581\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/22\/1993\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 100\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.49lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.22h x 7.32w x 0.31d","brand":"Judith E. Fisher","offers":[{"title":"Paperback","offer_id":48241355948287,"sku":"9781556238581","price":15.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_98343f5d-9ea3-4567-b8e1-d04c025873de.jpg?v=1772654036","url":"https:\/\/www.whiterainbookhouse.com\/products\/telephone-skills-at-work-judith-e-fisher-9781556238581","provider":"WR Book House","version":"1.0","type":"link"}