{"product_id":"telling-the-technical-services-story-kimberley-a-edwards-9780838949467","title":"Telling the Technical Services Story: Communicating Value","description":"\u003cp\u003eTechnical Services isn't the hidden discipline it once was. Even so, despite all the cross-departmental interaction, misconceptions about the work are all too common. It's incumbent on technical services staff to take a proactive approach by communicating to others their value to the library and institutional mission. Spotlighting several successful initiatives, this collection will give you the guidance to bolster communication within departments, across the library, and campus-wide. You'll learn about\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eapplying the 7 principles of communities of practice to break down silos;\u003c\/li\u003e\n\u003cli\u003esoftware such as Trello, Basecamp, and Confluence that can improve communications workflows;\u003c\/li\u003e\n\u003cli\u003eticketing systems and training to help frontline staff solve e-resource access problems;\u003c\/li\u003e\n\u003cli\u003eengaging faculty in collection decisions using a mix of communication channels;\u003c\/li\u003e\n\u003cli\u003ehow informational classes on metadata can improve the work of staff across the library;\u003c\/li\u003e\n\u003cli\u003esupporting research data management through metadata outreach; \u003c\/li\u003e\n\u003cli\u003eusing focus groups to develop shared expectations with subject librarians;\u003c\/li\u003e\n\u003cli\u003e4 narrative strategies to market library resources;\u003c\/li\u003e\n\u003cli\u003eusing infographics as a dynamic way to illustrate progress in a collection management program;\u003c\/li\u003e\n\u003cli\u003edeveloping an external communication plan for a library de-selection project;\u003c\/li\u003e\n\u003cli\u003eusing portfolio management to collaboratively implement new services; and\u003c\/li\u003e\n\u003cli\u003eplanning a cross-departmental retreat.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kimberley A. Edwards\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0838949460\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780838949467\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e ALA Editions\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/07\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 242\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.72lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.51d","brand":"Kimberley A. Edwards","offers":[{"title":"Paperback","offer_id":44043743822079,"sku":"9780838949467","price":64.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_42417f81-8b04-4cca-9d82-71dca1d3175d.jpg?v=1684968894","url":"https:\/\/www.whiterainbookhouse.com\/products\/telling-the-technical-services-story-kimberley-a-edwards-9780838949467","provider":"WR Book House","version":"1.0","type":"link"}