{"product_id":"the-a-z-of-service-excellence-cate-schreck-9780995357204","title":"The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional","description":"\u003cp\u003e\u003cem\u003e \u003c\/em\u003e\u003c\/p\u003e \u003cp\u003eEvery business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.\u003c\/p\u003e \u003cp\u003e'The A - Z of Service Excellence' contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to: \u003c\/p\u003e \u003cp\u003e- Communicate respectfully with people from all walks of life\u003c\/p\u003e \u003cp\u003e- Identify and address your own levels of stress\u003c\/p\u003e \u003cp\u003e- Achieve the customer service job of your dreams\u003c\/p\u003e \u003cp\u003e- Refresh a tired customer service approach\u003c\/p\u003e \u003cp\u003e- Apply these skills in any industry\u003c\/p\u003e \u003cp\u003eWhether you are seeking your first customer service role or you've been providing customer service for years (or even decades), this book is for you.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Cate Schreck\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 099535720X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780995357204\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lightbulb Training Solutions\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/26\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 242\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.65lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.27h x 5.83w x 0.51d","brand":"Cate Schreck","offers":[{"title":"Paperback","offer_id":45896517124351,"sku":"9780995357204","price":22.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8a86126d-25da-4913-a289-3e12f8063a1c.jpg?v=1721371614","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-a-z-of-service-excellence-cate-schreck-9780995357204","provider":"WR Book House","version":"1.0","type":"link"}