{"product_id":"the-abusive-customer-ivaylo-yorgov-9781032515069","title":"The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior","description":"\u003cp\u003eThis book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ivaylo Yorgov\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1032515066\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781032515069\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/18\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 228\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.07lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.56d","brand":"Ivaylo Yorgov","offers":[{"title":"Hardcover","offer_id":48621885391103,"sku":"9781032515069","price":200.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/the-abusive-customer-ivaylo-yorgov-9781032515069","provider":"WR Book House","version":"1.0","type":"link"}