{"product_id":"the-art-and-science-of-david-brown-9781616083632","title":"The Art and Science of Dealing with Difficult People","description":"In \u003ci\u003eThe Art and Science of Dealing with Difficult People\u003c\/i\u003e, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. \u003cp\u003e\u003c\/p\u003eBrown's philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown's tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. \u003cp\u003e\u003c\/p\u003eNumerous case studies throughout allow readers to observe the concrete application of Brown's suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, \u003ci\u003eThe Art and Science of Dealing with Difficult People\u003c\/i\u003e provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David Brown\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1616083638\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781616083632\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Skyhorse Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/01\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 128\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.45lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.60h x 5.00w x 0.60d","brand":"David Brown","offers":[{"title":"Hardcover","offer_id":47965832675583,"sku":"9781616083632","price":12.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e958505a-d552-4023-a37d-2dde8b782727.jpg?v=1767285142","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-art-and-science-of-david-brown-9781616083632","provider":"WR Book House","version":"1.0","type":"link"}