{"product_id":"the-art-and-science-of-david-penglase-9781925692396","title":"The Art and Science of Building Customer Trust: How to Fast-Track Trust and Earn New, Repeat and Referral Business","description":"\u003cp\u003eMost people realise the importance of trust in their personal and professional life. In today's highly competitive and disruptive business environment, the evidence clearly points to how trust (or lack of it) impacts almost every measure of organisational success.\u003c\/p\u003e\u003cp\u003ePut simply, you can't take trust for granted. In business, trust matters and customers want and need to buy from people that they can trust will help them make wise buying decisions - whether they're buying a product, service or professional advice.\u003c\/p\u003e\u003cp\u003eIf you're an organisational leader, or communicating with clients in sales or customer service, The Art and Science of Building Customer Trust will help you gain the skills and confidence to: \u003c\/p\u003e\u003cp\u003e- articulate your value in ways to differentiate from your competitors\u003c\/p\u003e\u003cp\u003e- fast-track the trust building process to earn new, repeat and referral business\u003c\/p\u003e\u003cp\u003e- increase your sense of pride and engagement in helping your customers achieve\u003c\/p\u003e\u003cp\u003etheir goals, solve their problems and make their lives better in some way\u003c\/p\u003e\u003cp\u003e- gain more clarity on how demonstrating your trustworthiness will help you\u003c\/p\u003e\u003cp\u003efind, win and keep customers, and\u003c\/p\u003e\u003cp\u003e- achieve the success you seek in your business goals\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David Penglase\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1925692396\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781925692396\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e David Penglase Seminars\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/07\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 178\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.54lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.38d","brand":"David Penglase","offers":[{"title":"Paperback","offer_id":43937476247807,"sku":"9781925692396","price":20.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_64e93497-a21d-4e73-a49f-3d26d337f131.jpg?v=1681430295","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-art-and-science-of-david-penglase-9781925692396","provider":"WR Book House","version":"1.0","type":"link"}