{"product_id":"the-art-of-adjusting-chantal-m-roberts-9781737426806","title":"The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling","description":"\u003cp\u003eEvery profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the \"brain drain\" of the Baby Boomers leaving and no clear educational process for adjusters.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eThe Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWrite better reservation of rights letters\u003c\/li\u003e\n\u003cli\u003eHandle irate insureds and claimants in a more professional manner\u003c\/li\u003e\n\u003cli\u003eUnderstand how to read an estimate and medical records.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eChantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Chantal M. Roberts\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1737426803\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781737426806\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Tilting at Windmills Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/01\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 314\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.21lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 7.00w x 0.66d\u003cbr\u003e\u003cb\u003eLarge Print\u003c\/b\u003e","brand":"Chantal M. Roberts","offers":[{"title":"Paperback","offer_id":44048593748223,"sku":"9781737426806","price":34.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6b54aaca-d9bf-4737-85ad-ef75c909d8e6.jpg?v=1684996677","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-art-of-adjusting-chantal-m-roberts-9781737426806","provider":"WR Book House","version":"1.0","type":"link"}