{"product_id":"the-art-of-celebrity-service-eric-wilder-9780595401659","title":"The Art of Celebrity Service","description":"What is your customers' first impression of your business? What are you known for, other than the products you sell? What are you doing to be memorable in your customers' eyes? \u003ci\u003eThe Art of Celebrity Service\u003c\/i\u003e will help you achieve a standard of excellence that will blow your competition away!  \u003cp\u003eAuthor Eric Wilder discusses his Celebrity Service model and shows you how to add value to the products you sell. He also reveals ways to surprise and maximize interactions with your customers, and how to tell the difference between true customer satisfaction and customer sacrifice. \u003c\/p\u003e \u003cp\u003eOne of the most important aspects of the Celebrity Service ideal is a good training program. Wilder will teach you how to foster teamwork and responsibility within your business. You'll also learn how to create non-negotiable standards and how to form a self-disciplined team that is productive, easy to manage, and provides exceptional service. \u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Art of Celebrity Service\u003c\/i\u003e offers you the tools to create an environment that will give your customers that crucial, special feeling of importance. Everyone wants to be on the receiving end of a memorable experience-everyone wants to be treated like a celebrity!\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Eric Wilder\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0595401651\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780595401659\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/25\/2006\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 80\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.28lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.19d","brand":"Eric Wilder","offers":[{"title":"Paperback","offer_id":48443564359935,"sku":"9780595401659","price":11.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cb293654-d113-435d-b596-500f07856399.jpg?v=1777206321","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-art-of-celebrity-service-eric-wilder-9780595401659","provider":"WR Book House","version":"1.0","type":"link"}