{"product_id":"the-art-of-client-service-ian-schafer-9781119227823","title":"The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers","description":"\u003cb\u003eA practical guide for providing exceptional client service\u003c\/b\u003e \u003cp\u003eMost advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. \u003c\/p\u003e\u003cp\u003eWritten by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. \u003c\/p\u003e\u003cp\u003eIt is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Robert Solomon\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1119227828\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781119227823\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/04\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 288\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.85lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.60h x 5.80w x 1.00d\u003c\/p\u003e","brand":"Robert Solomon","offers":[{"title":"Hardcover","offer_id":44045046284543,"sku":"9781119227823","price":34.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_5936c211-9249-472b-a0b3-5236c3200b7a.jpg?v=1684976416","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-art-of-client-service-ian-schafer-9781119227823","provider":"WR Book House","version":"1.0","type":"link"}