{"product_id":"the-baptist-health-care-journey-al-stubblefield-9780471708902","title":"The Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!","description":"\u003cp\u003e\u003cb\u003eAn insider's look at corporate culture at one of Fortune's Top 100 Best Companies to Work for in America\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. \u003ci\u003eThe Baptist Health Care Journey to Excellence\u003c\/i\u003e illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction.\u003c\/p\u003e \u003cp\u003e\"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking.\"\u003cbr\u003e--\u003cb\u003eDonald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Baptist Health Care Journey to Excellence\u003c\/i\u003e presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Al Stubblefield\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0471708909\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780471708902\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/30\/2004\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 225\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.05lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.24h x 6.36w x 0.88d","brand":"Al Stubblefield","offers":[{"title":"Hardcover","offer_id":43995542847743,"sku":"9780471708902","price":27.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_556c0ddb-ed61-4534-ad07-200fb284c4be.jpg?v=1683336409","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-baptist-health-care-journey-al-stubblefield-9780471708902","provider":"WR Book House","version":"1.0","type":"link"}