{"product_id":"the-big-book-of-customer-peggy-carlaw-9780070779747","title":"The Big Book of Customer Service Training Games","description":"Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Peggy Carlaw, Vasudha K. Deming\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0070779740\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780070779747\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/22\/1998\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.88lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.24h x 7.34w x 0.59d","brand":"Peggy Carlaw","offers":[{"title":"Paperback","offer_id":43988798406911,"sku":"9780070779747","price":32.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_09e798d3-d527-4704-a042-6046fff8db8d.jpg?v=1683296457","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-big-book-of-customer-peggy-carlaw-9780070779747","provider":"WR Book House","version":"1.0","type":"link"}