{"product_id":"the-book-of-customer-service-daniel-brewer-9798999167903","title":"The Book of Customer Service","description":"\u003cp\u003eExcellent service isn't complicated - it's just rare.\u003c\/p\u003e\u003cp\u003eIn The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.\u003c\/p\u003e\u003cp\u003eWarning: Reading this book may cause sudden bursts of \"Why didn't I do this sooner?\"\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eMost customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Customer Service, Daniel Brewer shares real stories, hard-earned lessons, and a few \"don't try this at home\" moments from decades on the front lines.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eYou'll learn how to: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eSpot the tiny fixes that make customers fall in love with you\u003c\/li\u003e\n\u003cli\u003eHandle complaints without sounding like a corporate robot\u003c\/li\u003e\n\u003cli\u003eEarn loyalty without coupons, gimmicks, or groveling\u003c\/li\u003e\n\u003cli\u003eTurn awkward moments into memorable ones\u003c\/li\u003e\n\u003cli\u003eSurvive (and even enjoy) working with that customer\u003c\/li\u003e\n\u003cli\u003eLeave people thinking, I have to tell someone about this place\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eShort on theory. Big on results. And with just enough humor to keep you turning the page.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Daniel Brewer\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798999167903\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e CS Guru\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/09\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 172\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.52lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.37d","brand":"Daniel Brewer","offers":[{"title":"Paperback","offer_id":48447090753791,"sku":"9798999167903","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_06838259-4188-4f6a-8f4d-0ec7dadcaabe.jpg?v=1777228757","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-book-of-customer-service-daniel-brewer-9798999167903","provider":"WR Book House","version":"1.0","type":"link"}