{"product_id":"the-book-on-operational-excellence-julian-mercer-9781997795773","title":"The Book On Operational Excellence: From High-Level Strategy to Ground-Level Execution","description":"\u003cp\u003e\u003cem\u003eThe Book On Operational Excellence: From High-Level Strategy to Ground-Level Execution\u003c\/em\u003e is about the difference between momentum that burns out and systems that endure.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eJulian Mercer argues that most organizations don't fail for lack of ideas. They fail because their execution erodes under complexity. This book reframes operational excellence as a design discipline, not a management cliché.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eInside, readers will learn: \u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eWhy clarity is the antidote to chaos in execution.\u003c\/li\u003e\n\u003cli\u003eThe Execution Gravity Model: clarity, precision, resilience.\u003c\/li\u003e\n\u003cli\u003eHow Toyota, UPS, and Apple exemplify operational integrity at scale.\u003c\/li\u003e\n\u003cli\u003eThe Repeatability Stack: process, principle, people, platform.\u003c\/li\u003e\n\u003cli\u003eHow to detect and reduce hidden friction through the Time-Talent-Tools audit.\u003c\/li\u003e\n\u003cli\u003eWhy accountability requires architecture, not surveillance.\u003c\/li\u003e\n\u003cli\u003eHow to sustain excellence as an ecosystem across culture, tools, and tempo.\u003c\/li\u003e\n\u003cli\u003eFrameworks like OPS\/ARC and the Integrity Loop for building systems that absorb pressure instead of collapsing under it.\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis is not a book of management platitudes or performance theater. It's a blueprint for leaders who want to operationalize excellence deliberately, so teams can deliver reliably under pressure, at scale, and over time.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBecause operational excellence isn't about perfection. It's about predictability, integrity, and resilience. And in a world of noise and fragility, that's the edge that endures.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Julian Mercer\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1997795779\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781997795773\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Book on Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/30\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 148\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.39lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.32d","brand":"Julian Mercer","offers":[{"title":"Paperback","offer_id":48447050154239,"sku":"9781997795773","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_868be33e-60c2-4087-8ccf-819d193dafa3.jpg?v=1777228475","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-book-on-operational-excellence-julian-mercer-9781997795773","provider":"WR Book House","version":"1.0","type":"link"}