{"product_id":"the-compassionate-geek-paul-r-senness-9780983660705","title":"The Compassionate Geek: Mastering Customer Service for IT Professionals","description":"\u003cp\u003e\u003cb\u003eNote: There is a newer version of this book available. Please look up ISBN 978-0983660736.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eA real-world, plain-language how-to guide for delivering amazing customer service to end-users.\u003c\/p\u003e\u003cp\u003eNow in its second edition, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e was written by tech people for tech people. There are no frills, just best practices and ideas that actually work  Filled with practical tips, best practices, and real-world techniques, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e is a quick read with equally fast results.\u003c\/p\u003e \u003cp\u003eHere's what you'll find: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eBest practices for communicating with email, including examples\u003c\/li\u003e \u003cli\u003eThe four intrinsic qualities of great service providers\u003c\/li\u003e \u003cli\u003eBest practices for communicating using chat and texting\u003c\/li\u003e \u003cli\u003eTen tips for being a good listener\u003c\/li\u003e \u003cli\u003eTwo practical ways to keep your emotions in check\u003c\/li\u003e \u003cli\u003eA flow chart for handling user calls\u003c\/li\u003e \u003cli\u003eWhat to do when the user is wrong\u003c\/li\u003e \u003cli\u003eHow to work with the different generations in the workplace\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAll of the information is presented in a straightforward style that you can understand and use right away. There's nothing \"foo-foo\", just down-to-earth tips and best practices learned from years of working with IT pros and end-users.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Paul R. Senness, Don R. Crawley\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0983660700\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780983660705\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Soundtraining Net\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/19\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 166\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.51lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.35d","brand":"Paul R. Senness","offers":[{"title":"Paperback","offer_id":44132389421311,"sku":"9780983660705","price":25.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_f9270e48-938e-4ce5-a343-991d630e8dab.jpg?v=1687479912","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-compassionate-geek-paul-r-senness-9780983660705","provider":"WR Book House","version":"1.0","type":"link"}