{"product_id":"the-customer-conundrum-gary-l-smith-9780976761907","title":"The Customer Conundrum","description":"There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers are actually experiencing in their daily personal and business transactions. What's worse is that this \"gulf\" appears to be widening, especially with the impact of global operations and sourcing. In The Customer Conundrum, Gary Smith identifies the core issues relating to the customer service gulf, and then gives solid, practical advice on how you can create, maintain, and lead a true customer-centric organization.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Gary L. Smith\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0976761904\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780976761907\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Gary L. Smith\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/17\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 100\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.24d","brand":"Gary L. Smith","offers":[{"title":"Paperback","offer_id":48443759231231,"sku":"9780976761907","price":17.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0a13826d-c0e2-41b8-aa02-529c38484f46.jpg?v=1777207651","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-customer-conundrum-gary-l-smith-9780976761907","provider":"WR Book House","version":"1.0","type":"link"}