{"product_id":"the-customer-driven-organization-lance-b-coleman-sr-9781482217100","title":"The Customer-Driven Organization: Employing the Kano Model","description":"\u003cp\u003eWhich organizations provide customer satisfaction or inspire customer loyalty? Which is more important? This book gives detailed examples of how to deploy the Kano model of customer service excellence in a manufacturing setting, as well as, in service and other environments. Readers will learn how to directly apply Kano principles in their own business environments, establish priorities, increase efficiency, improve communication, and expand on business relationships.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Lance B. Coleman Sr\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1482217104\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781482217100\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Productivity Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/17\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 116\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.57lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.90h x 6.90w x 0.40d","brand":"Lance B. Coleman Sr","offers":[{"title":"Paperback","offer_id":48241315021055,"sku":"9781482217100","price":52.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_23db76ec-df75-451e-a110-d7b08c4e7987.jpg?v=1772653829","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-customer-driven-organization-lance-b-coleman-sr-9781482217100","provider":"WR Book House","version":"1.0","type":"link"}