{"product_id":"the-customer-focused-library-joseph-r-matthews-9781591588757","title":"The Customer-Focused Library: Re-Inventing the Public Library From the Outside-In","description":"\u003cp\u003e\u003cb\u003eA top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eWhat is the future of the public library? How can libraries embrace the forces of change and provide the resources--and the resource-gathering environment--today's patrons want? \u003ci\u003eThe Customer-Focused Library: Re-Inventing the Library From the Outside-In\u003c\/i\u003e answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services--even the building itself--are designed and built from the customer's perspective. \u003cp\u003e\u003c\/p\u003eWritten by one of the country's foremost library consultants, \u003ci\u003eThe Customer-Focused Library\u003c\/i\u003e shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Joseph R. Matthews\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1591588758\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781591588757\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Libraries Unlimited\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/23\/2009\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 116\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.40lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.80h x 6.90w x 0.60d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 02\/01\/2010 pg. 302","brand":"Joseph R. Matthews","offers":[{"title":"Paperback","offer_id":44068693049599,"sku":"9781591588757","price":55.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_56969675-80e3-4196-8abc-cb70fbbc9523.jpg?v=1685420461","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-customer-focused-library-joseph-r-matthews-9781591588757","provider":"WR Book House","version":"1.0","type":"link"}