{"product_id":"the-customer-service-activity-book-darryl-s-doane-9780814433355","title":"The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service","description":"\"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of \"\"sharing the load\"\" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.\"\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Darryl S. Doane, Rose D. Sloat\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0814433359\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780814433355\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Amacom\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/03\/2005\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 304\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.64lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.00h x 8.50w x 0.67d","brand":"Darryl S. Doane","offers":[{"title":"Paperback","offer_id":47072024396031,"sku":"9780814433355","price":39.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1feeb3b3-9e3b-4dbd-8254-4d7c2d72b00a.jpg?v=1753415588","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-customer-service-activity-book-darryl-s-doane-9780814433355","provider":"WR Book House","version":"1.0","type":"link"}