{"product_id":"the-customer-service-your-customers-brenda-robinson-9781490798981","title":"The Customer Service Your Customers Expect: Stories About Customer Service","description":"Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Brenda Robinson, Harley Robinson\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1490798986\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781490798981\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Trafford Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/09\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 60\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.18lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.12d","brand":"Brenda Robinson","offers":[{"title":"Paperback","offer_id":44058693271807,"sku":"9781490798981","price":10.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_77941232-e95a-4cb2-99dd-44f257e9d561.jpg?v=1685054017","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-customer-service-your-customers-brenda-robinson-9781490798981","provider":"WR Book House","version":"1.0","type":"link"}