{"product_id":"the-customer-whisperer-joan-johnston-9781772776379","title":"The Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand","description":"\u003cp\u003e\u003cstrong\u003eTitle: \u003c\/strong\u003e \u003cem\u003eThe Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor: \u003c\/strong\u003e Joan Johnston\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eISBN: \u003c\/strong\u003e 9781772776379\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFormat: \u003c\/strong\u003e Paperback \/ Hardcover\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePage Count: \u003c\/strong\u003e 208\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTrim Size: \u003c\/strong\u003e \u003cstrong\u003e15.24 x 1.19 x 22.86 cm\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eGenre: \u003c\/strong\u003e Business \u0026amp; Economics \/ Customer Relations, Leadership, Personal Development\u003c\/p\u003e\u003cstrong\u003eShort Description: \u003c\/strong\u003e\u003cp\u003eMaster the art of turning customer complaints into loyalty and appreciation with \u003cem\u003eThe Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand\u003c\/em\u003e. This book provides \u003cstrong\u003ereal-world strategies, actionable techniques, and mindset shifts\u003c\/strong\u003e that empower businesses and individuals to transform difficult interactions into opportunities for growth and success.\u003c\/p\u003e\u003cstrong\u003eFull Description: \u003c\/strong\u003e\u003cp\u003eDelivering outstanding customer service isn't just about solving problems-it's about \u003cstrong\u003eturning every challenge into an opportunity to create a lasting impression\u003c\/strong\u003e. \u003cem\u003eThe Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand\u003c\/em\u003e is a powerful guide designed to help businesses, leaders, and frontline staff \u003cstrong\u003etransform customer frustrations into meaningful, positive interactions\u003c\/strong\u003e.\u003c\/p\u003e\u003cp\u003eDrawing on over \u003cstrong\u003e50 years of experience in public service\u003c\/strong\u003e, including \u003cstrong\u003e25 years in progressive leadership roles\u003c\/strong\u003e, Joan Johnston has personally served over \u003cstrong\u003e100,000 customers\u003c\/strong\u003e and successfully led high-profile service transformation projects. She understands that complaints, when handled effectively, are \u003cstrong\u003ehidden opportunities to build loyalty and trust\u003c\/strong\u003e.\u003c\/p\u003e\u003cp\u003eInside this book, you will discover: \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eProven techniques to de-escalate difficult situations with confidence\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThe power of empathy, active listening, and effective communication\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow to prevent complaints before they happen through proactive service excellence\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWays to create a culture of outstanding service within your organization\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eReal-life stories and case studies that showcase transformative customer experiences\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eWhether you're a \u003cstrong\u003ecustomer service professional, business owner, leader, or entrepreneur\u003c\/strong\u003e, this book will equip you with the tools to \u003cstrong\u003eelevate your service delivery, strengthen relationships, and turn even the most challenging interactions into moments of magic\u003c\/strong\u003e.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePerfect for: \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eCustomer service professionals seeking to enhance their skills\u003c\/p\u003e\u003cp\u003eBusiness owners looking to improve customer retention and satisfaction\u003c\/p\u003e\u003cp\u003eLeaders aiming to build a customer-centric culture\u003c\/p\u003e\u003cp\u003eAnyone passionate about delivering exceptional experiences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTransform complaints into compliments and create a customer service experience that leaves a lasting impact!\u003c\/strong\u003e\u003c\/p\u003e\u003cstrong\u003eAuthor Bio: \u003c\/strong\u003e\u003cp\u003e\u003cstrong\u003eJoan Johnston\u003c\/strong\u003e has dedicated over \u003cstrong\u003e50 years\u003c\/strong\u003e to public service, with \u003cstrong\u003e25 years in leadership roles within the Social Services Division\u003c\/strong\u003e. She has successfully led high-profile change initiatives, served over \u003cstrong\u003e100,000 customers\u003c\/strong\u003e, and received \u003cstrong\u003e10 Prestigious Awards\u003c\/strong\u003e for her excellence in service, leadership, and innovation. Her passion for transforming customer service experiences has made her a trusted voice in the field, helping organizations build \u003cstrong\u003ecustomer-centric cultures that drive loyalty and success\u003c\/strong\u003e.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFor more information, visit: \u003c\/strong\u003e thecustomerwhispererbook.com\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Joan Johnston,Raymond Aaron\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1772776378\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781772776379\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e 10-10-10 Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/12\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 208\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.63lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.44d\u003cbr\u003e\u003cb\u003eLarge Print\u003c\/b\u003e","brand":"Joan Johnston","offers":[{"title":"Paperback","offer_id":48442988298495,"sku":"9781772776379","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_64b221f3-f031-43b3-b5df-d07c125963e3.jpg?v=1777201101","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-customer-whisperer-joan-johnston-9781772776379","provider":"WR Book House","version":"1.0","type":"link"}