{"product_id":"the-customering-method-aarron-spinley-9781032845425","title":"The Customering Method: From CX Dogma to Customer Science","description":"\u003cp\u003eDespite the promise of an enhanced customer experience through new technology, we have witnessed the widespread collapse of consumer trust. This book challenges the preconceptions of the Customer Experience (CX) movement, upturns long-held beliefs in its effectiveness, and offers an alternative approach to customer management.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Aarron Spinley\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1032845422\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781032845425\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/01\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 292\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.36lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.75d","brand":"Aarron Spinley","offers":[{"title":"Hardcover","offer_id":48621908984063,"sku":"9781032845425","price":180.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_7b973eb9-5e9d-4451-85b8-7f5d32321a19.jpg?v=1780427645","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-customering-method-aarron-spinley-9781032845425","provider":"WR Book House","version":"1.0","type":"link"}