{"product_id":"the-cx-edge-jeff-tobe-9780578970684","title":"The CX Edge: Critical Customer Experience Questions to ATTRACT, KEEP and WOW Customers","description":"You know that 'customer experience' is the new corporate buzzword and yet, it seems like a lot of fluff to you...UNTIL NOW! Customer experience and employee engagement guru, Jeff Tobe has been showing organizations how the become the EMPLOYER of CHOICE and the VENDOR of CHOICE in their industries, for over 25 years. Finally, he has put it all into a book that makes you work a little as he asks and answers the critical questions you must ask of yourself and your team.\u003cbr\u003eQuestions like...\u003cbr\u003eWhat's the difference between customer SERVICE and customer EXPERIENCE?\u003cbr\u003eWhy do you need to focus on CX?\u003cbr\u003eHow do you get your people more engaged?\u003cbr\u003eHow do you measure CX?\u003cbr\u003eWhere do you start with a CX initiative?\u003cbr\u003eWhat is the future of CX?\u003cbr\u003e...and many more\u003cbr\u003eBy the end of this book, you will have everything you need to attract, keep and WOW customers AND increase your profits.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jeff Tobe\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0578970686\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780578970684\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e R. R. Bowker\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/30\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 202\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.61lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.43d","brand":"Jeff Tobe","offers":[{"title":"Paperback","offer_id":43945681813759,"sku":"9780578970684","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_707e41a3-a43f-4d16-8c83-7eba785ffb58.jpg?v=1681509364","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-cx-edge-jeff-tobe-9780578970684","provider":"WR Book House","version":"1.0","type":"link"}