{"product_id":"the-detailz-in-retail-markesha-grant-tatum-9780692688045","title":"The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual","description":"The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Markesha Grant Tatum\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0692688048\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780692688045\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Gem Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/06\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 168\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.41lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.39d","brand":"Markesha Grant Tatum","offers":[{"title":"Paperback","offer_id":48441274827007,"sku":"9780692688045","price":8.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_034954f1-6c79-430e-8d85-641e0edf4d8d.jpg?v=1777189849","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-detailz-in-retail-markesha-grant-tatum-9780692688045","provider":"WR Book House","version":"1.0","type":"link"}