{"product_id":"the-forgotten-leg-of-quality-d-h-stamatis-9781041095316","title":"The Forgotten Leg of Quality: Customer Service","description":"\u003cp\u003eThis book emphasizes the importance of customer service in various industries, highlighting its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e D. H. Stamatis\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1041095317\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781041095316\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e CRC Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/30\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 320\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.10lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.74d","brand":"D. H. Stamatis","offers":[{"title":"Paperback","offer_id":47930565198079,"sku":"9781041095316","price":66.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0c58d93c-d9e5-4d56-8746-96db71c8cf8c.jpg?v=1766342679","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-forgotten-leg-of-quality-d-h-stamatis-9781041095316","provider":"WR Book House","version":"1.0","type":"link"}