{"product_id":"the-fred-factor-mark-sanborn-9780385513517","title":"The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary","description":"\u003cb\u003e\u003ci\u003eNEW YORK TIMES\u003c\/i\u003e BESTSELLER - The true story of a seemingly ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e \u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\"This beloved business classic has inspired millions of people over the years, and today Mark Sanborn's transformative insights are more timely and necessary than ever.\"--Jon Gordon, author of \u003ci\u003eThe Energy Bus \u003c\/i\u003eand co-author of\u003ci\u003e The Coffee Bean\u003c\/i\u003e\u003cbr\u003e\u003c\/b\u003e\u003cbr\u003eMeet Fred. \u003cp\u003e\u003c\/p\u003eIn this small yet powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the story of a USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman. \u003cp\u003e\u003c\/p\u003eAs Sanborn came to discover, Fred was the kind of worker who exemplifies everything \"right\" with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as less-than-glamorous work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile. \u003cp\u003e\u003c\/p\u003eWe've all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mark Sanborn\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0385513518\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780385513517\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Crown Currency\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/20\/2004\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 144\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.45lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.60h x 5.20w x 0.70d","brand":"Mark Sanborn","offers":[{"title":"Hardcover","offer_id":44049956143359,"sku":"9780385513517","price":22.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cf93a2bb-69a1-497d-901f-4876e730978d.jpg?v=1685004359","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-fred-factor-mark-sanborn-9780385513517","provider":"WR Book House","version":"1.0","type":"link"}